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AI Integration

Practical AI and systems integration for Singapore SMEs

We scope, build and support the operational systems that small businesses actually run on, then integrate AI where it removes real work.

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Built around how the business already works

Most SME software projects fail because the tool is chosen before the process is understood. We start with the workflow, specify the smallest system that fixes it, and stay on after go-live.

Four solutions we implement

CRM Implementation

A single record of every customer, enquiry and deal, set up around your sales process rather than a vendor's default pipeline.

  • Pipeline and stage design mapped to how your team actually sells
  • Migration and de-duplication of existing customer records
  • Email, calendar and enquiry-form integration
  • Reporting for owners: pipeline value, conversion, ageing
  • Role-based access so staff see only what they should
  • Team training and written handover documentation
Deliverables
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Timeline
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Support
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Price
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Inventory Management

Accurate stock positions across locations, with reorder points that stop both stockouts and dead capital sitting on shelves.

  • Multi-location stock tracking with barcode or SKU scanning
  • Reorder points and low-stock alerting
  • Purchase order and goods-received workflow
  • Stock-take and variance reconciliation
  • Integration with accounting and point of sale
  • Movement and ageing reports for owners
Deliverables
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Timeline
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Support
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Price
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AI Chatbot

An assistant that answers customer questions from your own documented answers, and hands over to a person when it should.

  • Answers grounded in your own content, not invented
  • Escalation to a human with full conversation context
  • Deployment to website, WhatsApp or both
  • Enquiry capture straight into the CRM
  • Review dashboard showing what customers actually ask
  • Guardrails and tone configured to your brand
Deliverables
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Timeline
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Support
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Price
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Sales Order Automation

Orders arriving by email, form or messaging turned into structured records without anyone retyping them.

  • Order capture from email, PDF and web form
  • Extraction and validation against your product catalogue
  • Exception queue for anything that needs a human decision
  • Automatic confirmation back to the customer
  • Handover into invoicing and fulfilment
  • Audit trail on every order for dispute resolution
Deliverables
To confirm before publication
Timeline
To confirm before publication
Support
To confirm before publication
Price
To confirm before publication

How a project runs

Scope the workflow

We sit with the people doing the work and document the process as it runs today, including the workarounds.

Specify and quote

A written specification with fixed deliverables, timeline and price. No open-ended time and materials.

Build and migrate

Configuration, integration and data migration, with your team reviewing at agreed checkpoints.

Train and hand over

Training for the staff who will use it daily, plus written documentation you keep.

Support after go-live

An agreed support period with defined response times, because adoption problems surface in week three, not week one.

Tell us what is slowing the business down

We will tell you whether software is the answer, and what it would realistically take.